The Parliamentary Workflow Solution (PWS) is a centrally hosted solution progressively being rolled out across government agencies. It is the first initiative of its kind to implement major business change across government through a shared solution that is hosted and supported by a single agency. It is the result of the Government’s decision to implement a shared service and to standardise business processes when processing ministerial correspondence, briefs and submissions, and aims to save the Government $30 million over 10 years.
Overall, the PWS is viewed as a successful shared services initiative that has promoted standard business practice across agencies while providing the flexibility to allow each agency to adapt the solution to meet their individual requirements. The PWS is highly regarded as the model for future Whole of Government projects and an example of successful collaboration and cooperation across agencies as evident through the Governance Committee and agency willingness to contribute to the measure and assist other agencies benefit from using the PWS.
By June 2015 a total of 51 agencies were connected, 47 agencies had completed transitioning to the PWS and over 427,000 records had been processed. All remaining agencies are due to be transitioned by June 2016.
In 2014–15 the department was presented with the ANZ Public Organisation of the Year (Business Process) award at the FutureGov Summit 2014 held in Kuala Lumpur Malaysia for its work on rolling out and supporting the PWS across government.
The department was also selected as a finalist for the 2014 Service Innovation Awards in the Government Category for its work on the PWS.